Help
Questions and answers
Riders, drivers and businesses. Can't find your answer? Call or message us any time.
Riders
Booking and riding
How do I pay?
By card or cash to the driver, in the app, or on a monthly invoice for business accounts. Prices include tax.
What if my flight is late?
We track every flight and adjust your pickup. The first 60 minutes of waiting at the airport are free.
Can I book a child seat?
Yes. Add it in the notes when you book. Child seats are free.
How do I cancel?
Free up to one hour before pickup. Call, message or use the link in your confirmation text.
I left something in the car
Call us with the time and route of your trip. We'll contact the driver straight away.
Do you have wheelchair-accessible cars?
Yes. Choose step-free in the notes or call us, and we'll send an accessible vehicle.
Drivers
Driving with CarrGo
How much commission do you take?
15% of each fare, and nothing in your first month.
When do I get paid?
Every Monday, straight to your bank account, with a full breakdown in the driver app.
Can I choose my hours?
Yes. Log in when you want to work and out when you're done. There are no minimum hours.
Business
Corporate accounts
How quickly can we open an account?
Within one working day.
Can guests ride on our account?
Yes. Book for clients and visitors and the ride goes on your monthly invoice.